Burnett & Associates Live On Transactor
Winchester, England, June 10th 2005.
In November 2004 Transactor Global Solutions Limited ('TGSL') was
awarded a contract to supply its Transactor general insurance contact-centre
and e-business solution to Burnett & Associates.
The first phase of the implementation went live on June 10th 2005.
Transactor will be used in the call-handling area, policy administration
and accounts, and claims management, including external relationship
management.
Burnett & Associates was founded in 1980 as an Insurance
Brokerage in the general insurance field, but with a speciality in Computer
Maintenance Insurance, which the company pioneered.
Over two decades it has continued to develop insurance and associated
support contracts for computers and related information technology
equipment, and is now the UK market leader in this sector.
Burnett & Associates offer one of the United Kingdom's widest and
most flexible solutions for hardware maintenance, warranties, conventional
theft and accidental damage insurance, network support, and even installation
and cabling.
"In order to
provide the levels of support required by today's complex IT infrastructures we
have developed contractual relationships with many specialist repairers and
support companies, together with recognised and independent insurance backing
to provide a financially secure and flexible alternative to the traditional
manufacturer or third party support companies," explains Garry Moore, Managing
Director, Burnett & Associates. The Transactor system was selected because it has very comprehensive claims
management functionality, combined with a great front office and back office
accounts package. It is a solution
that will enable us to grow our business.
Allison Spampinato, Office Manager, Burnett & Associates, confirmed that " I cannot
speak highly enough of the professionalism and expertise of our Transactor
implementation team, particularly with regard to my TGSL project manager, Pam
Bradley who supervised a great job on the data conversion, and the business
analysis around the claims and accounts area. "